Delete your account
You can ask us to delete your Muvri account and everything in it. You do not need the app installed to make this request, and you do not need to give a reason.
What deletion removes
Erasing an account removes:
- Your profile and sign-in details
- Every activity, and the GPS route of each one — including activities you deleted earlier
- Photos and videos attached to your activities
- Personal records, segment results, gear, goals and planned sessions
- Heart rate zones, health data imported from Apple Health or Health Connect, and anything received from paired sensors
- Connected accounts such as Garmin, Strava or Zwift, and any credentials stored for them
- Any AI provider key you added, and the analyses produced with it
We delete the underlying files as well as the database records.
What necessarily remains
Only two things, and both are narrow:
- Content you contributed that other people now depend on — a route or segment you created and others have since used — stays, with your name removed from it.
- Records we are legally required to keep, such as billing history.
This is permanent
We keep no backup copy that we could restore from, and we cannot recover an account once it has been erased. Your training history cannot be rebuilt afterwards. Please be certain before you ask.
If you would like a copy of your data first, ask us for one before requesting deletion and we will send it.
How to ask
From inside the app
Open Muvri, go to Profile, and choose Delete my account. You will be asked to confirm twice. You can withdraw the request from the same screen at any point before it is carried out.
By email
Write to support@muvri.com from the address your account uses, asking for your account to be deleted. We may ask you to confirm your identity before acting, since an unverified request is a way to delete somebody else's training history.
How long it takes
We action requests within 30 days, and usually much sooner. You will receive a confirmation once it is done.
Questions
Email privacy@muvri.com. Our full Privacy Policy explains what we collect and why.